Service Manager 2016 Exchange Connector: The Connection to the Server was Unsuccessful

Service Manager 2016 Exchange Connector: The Connection to the Server was Unsuccessful

If you follow the deployment guide for the Exchange Connector 3.1 you’ll find when you get down to the hyperlink for the Exchange Web Services API it doesn’t work.  This can cause you to search the web which will return lots of links for different versions of the API.  You may be tempted to deploy […]

Service Manager: Orchestrator Runbooks Missing, Invalid, or Disappeared

Service Manager: Orchestrator Runbooks Missing, Invalid, or Disappeared

Occasionally after the Orchestrator for Service Manager connector has run the status of some of your Runbooks may change to “missing” or “invalid”.  Typically this is for one of the following reasons: You’ve renamed a Runbook You’ve deleted a Runbook You’ve moved a Runbook Highlighting the Runbook with a “missing” or “invalid” status in the Service Manager console […]

Common Cireson Portal Setup Issues

Common Cireson Portal Setup Issues

This post helps identify common Cireson portal for Service Manager configuration issues that can cause some unexpected results such as: Portal Environment hash code is missing Non-administrators aren’t able to see CIs in the portal (unable to add an Affected User when creating an Incident) Administrators can see Work Items but non-administrators can’t You’re constantly asked […]

Service Manager: Creating Workflows that Run when a Relationship is Created

Service Manager: Creating Workflows that Run when a Relationship is Created

The SCSM console allows you to quickly construct a workflow for an Incident or Change Request that triggers when a property is changed such as when a string or enumeration (list) property is updated.  But can a workflow be triggered when a relationship is created such as when an Incident is assigned to an Analyst?  Fortunately […]